Carol's Quilts

Innovative Patchwork templates and Quilting Tools

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Terms and Conditions

Thank you for reading our Terms and Conditions.  If you feel that we have missed something, please let us know via enquiries@carolsquilts.co.nz.

Returns

Please choose your products with care as we do not accept returns or exchanges of products.

However, if the product is faulty we will gladly replace it.  Please contact us via enquiries@carolsquilts.co.nz within 7 (seven) days of delivery of the products, with the invoice number, date and the reason for requesting replacement.

We will email you with details as to how to return the product to us.

Do not return any product to us without authorisation from us that we have accepted the replacement.

If we accept that the product is to be replaced, we will refund to you the costs of returning the product and cover the shipping costs for the replacement product.

Postage and Packing Charges

For NZ  and Australia it is $4.50 per order, unless the total order is over $45, then postage and packaging is free.  Rest of the world is a flat rate of NZ$9.50 per order.

Delivery

We will endeavour to ship the products within 3 working days of receiving your order, we generally ship our orders twice a week, though that can change if NZ Public Holidays fall in that week.  If that happens we will do our best to ship as soon as we can.

We will email you when we send the order.

You will be responsible for any additional charges such as taxes and import duties on delivery.

Ensure that you give us your correct delivery address, as we will not be responsible for delivery to the wrong address.

Manual or Non-Internet Orders

If you don’t want to put an automated order in through our web site, please post us your order to our address below.  Make sure you write clearly which products you would like, and the address to send them to, and a phone number in case we need to contact you.  You will need to include postage, for NZ  and Australia it is $4.50 per order, unless the total order is over $45, then postage and packaging is free.  Rest of the world is a flat rate of NZ$9.50 per order.  You may enclose a cheque, or do a direct deposit into our bank account or you can ask us to ring you for your credit card details.

Pricing and Payment

All pricing is shown in NZ dollars.

Payment via Credit Card is via Pay Pal.  You do not need a Pay Pal account to shop with us.

Goods will not be dispatched until we have received the payment in full.

Copyright

All documentation and photos on this web site are copyright and belong to Carols Quilts Ltd.

User Generated Content (pictures and comments provided by users)

* You will retain copyright of the content submitted.

* You are submitting content owned by you and for which you have the copyright.

* You are granting Carols Quilts the right to use your content on Carols Quilts website and other Carols Quilts media, free of charge.

* Carols Quilts will credit you as the owner of the submitted content, using your first name and location only.

* Carols Quilts will keep your submitted content as long as it is required.

 

Liz, NZ:

"I love the ruler I got from you at the show – 2 1/2” is most useful – and I love that it doesn't slip ."
2014-10-23T18:30:06+00:00
"I love the ruler I got from you at the show – 2 1/2” is most useful – and I love that it doesn't slip ."

Francine, NZ:

 “I received my first order from you last week and I just wanted to say a huge “thank you” for the lovely extra ‘goodies’ tucked into my parcel.  I look forward to seeing your next products”
2014-10-23T18:30:30+00:00
 “I received my first order from you last week and I just wanted to say a huge “thank you” for the lovely extra ‘goodies’ tucked into my parcel.  I look forward to seeing your next products”

Jean, NZ:

“Want to thank you for an excellent service.”
2014-10-23T18:30:48+00:00
“Want to thank you for an excellent service.”

Lisa, NZ:

“Thank you so much, your service is impeccable.”
2014-10-23T18:31:20+00:00
“Thank you so much, your service is impeccable.”

Cathy, QLD:

 “The templates arrived today all beautifully packed with 2 extra surprises. Thank you. Looking forward to using them.”
2014-10-23T18:31:39+00:00
 “The templates arrived today all beautifully packed with 2 extra surprises. Thank you. Looking forward to using them.”

Cathy, QLD:

“The templates arrived today all beautifully packed with 2 extra surprises. Thank you. Looking forward to using them.”

2014-10-23T18:45:37+00:00
“The templates arrived today all beautifully packed with 2 extra surprises. Thank you. Looking forward to using them.”

Catherine, NZ:

“I’ve just finished Carols Flower wall hanging for my best friends 50th soon. Am absolutely rapt with it thank you.

2014-10-23T18:45:16+00:00
“I’ve just finished Carols Flower wall hanging for my best friends 50th soon. Am absolutely rapt with it thank you.

Susan, NZ:

" Re the 2 1/2″ by 12 1/2 ” ruler - “I love it - it makes cutting bindings so easy – just fold the fabric in 4 and cut – no thinking required.”

2014-10-23T18:45:06+00:00
" Re the 2 1/2″ by 12 1/2 ” ruler - “I love it - it makes cutting bindings so easy – just fold the fabric in 4 and cut – no thinking required.”

Susan, NZ:

"Hi Carol, Thank you very much for your speedy, informative and friendly service. My parcel arrived safe and sound on Friday. It has been a pleasure doing business with you. Regards Susan.”

2014-10-23T18:44:54+00:00
"Hi Carol, Thank you very much for your speedy, informative and friendly service. My parcel arrived safe and sound on Friday. It has been a pleasure doing business with you. Regards Susan.”

Val, NZ:

“Thank you for the prompt delivery of my order. It has just been delivered, and all neatly tied up with a lovely blue ribbon! Used your tip on reproducing photos on fabric yesterday. Worked really well”. Val also mentioned that it was important to use sellotape on the leading edge of the fabric as I suggested.


2014-10-23T18:44:39+00:00
“Thank you for the prompt delivery of my order. It has just been delivered, and all neatly tied up with a lovely blue ribbon! Used your tip on reproducing photos on fabric yesterday. Worked really well”. Val also mentioned that it was important to use sellotape on the leading edge of the fabric as I suggested.

Anne, NZ:

“I have been using your oval templates over the holiday season to make appliqué patterns and I have also used them to mark up a quilt for quilting (by machine). I love your stuff!”


2014-10-23T18:43:50+00:00
“I have been using your oval templates over the holiday season to make appliqué patterns and I have also used them to mark up a quilt for quilting (by machine). I love your stuff!”

Sandy NZ:

“I love the smooth clean outline of the shapes.”

2014-10-23T18:43:09+00:00
“I love the smooth clean outline of the shapes.”

Julie NZ:

“They are so versatile, they can be used by teachers for children’s crafts.”

2014-10-23T18:42:58+00:00
“They are so versatile, they can be used by teachers for children’s crafts.”

Margaret NZ:

“We can’t wait to see what Carol comes up with next.”
2014-10-23T18:42:47+00:00
“We can’t wait to see what Carol comes up with next.”

Jennifer, NZ:

“I like the versatility of the templates, you can use your imagination. I take the 2 1/2″ by 12″ ruler with me all the time, it’s so useful.”
2014-10-23T18:43:35+00:00
“I like the versatility of the templates, you can use your imagination. I take the 2 1/2″ by 12″ ruler with me all the time, it’s so useful.”

From Shirley, NZ,

Shirley was a recipient of one of our Craft Fair Prize packs in February 2014:
“Hi Carol, Just letting you know that my prize pack arrived, thank you. What a fabulous array of goodies – far more than I expected so a huge thank you. They are all going to be extremely useful. A friend and I hope to be in Auckland later in the year for Calico Xmas so hope to see you there. Once again my grateful thanks, Shirley.”
2014-10-23T18:44:30+00:00
Shirley was a recipient of one of our Craft Fair Prize packs in February 2014: “Hi Carol, Just letting you know that my prize pack arrived, thank you. What a fabulous array of goodies – far more than I expected so a huge thank you. They are all going to be extremely useful. A friend and I hope to be in Auckland later in the year for Calico Xmas so hope to see you there. Once again my grateful thanks, Shirley.”