Thank you for reading our Terms and Conditions. If you feel that we have missed something, please let us know via enquiries@carolsquilts.co.nz.
Returns
Please choose your products with care as we do not accept returns or exchanges of products.
However, if the product is faulty we will gladly replace it. Please contact us via enquiries@carolsquilts.co.nz within 7 (seven) days of delivery of the products, with the invoice number, date and the reason for requesting replacement.
We will email you with details as to how to return the product to us.
Do not return any product to us without authorisation from us that we have accepted the replacement.
If we accept that the product is to be replaced, we will refund to you the costs of returning the product and cover the shipping costs for the replacement product.
Postage and Packing Charges
For NZ and Australia it is $4.50 per order, unless the total order is over $45, then postage and packaging is free. Rest of the world is a flat rate of NZ$9.50 per order.
Delivery
We will endeavour to ship the products within 3 working days of receiving your order, we generally ship our orders twice a week, though that can change if NZ Public Holidays fall in that week. If that happens we will do our best to ship as soon as we can.
We will email you when we send the order.
You will be responsible for any additional charges such as taxes and import duties on delivery.
Ensure that you give us your correct delivery address, as we will not be responsible for delivery to the wrong address.
Manual or Non-Internet Orders
If you don’t want to put an automated order in through our web site, please post us your order to our address below. Make sure you write clearly which products you would like, and the address to send them to, and a phone number in case we need to contact you. You will need to include postage, for NZ and Australia it is $4.50 per order, unless the total order is over $45, then postage and packaging is free. Rest of the world is a flat rate of NZ$9.50 per order. You may enclose a cheque, or do a direct deposit into our bank account or you can ask us to ring you for your credit card details.
Pricing and Payment
All pricing is shown in NZ dollars.
Payment via Credit Card is via Pay Pal. You do not need a Pay Pal account to shop with us.
Goods will not be dispatched until we have received the payment in full.
Copyright
All documentation and photos on this web site are copyright and belong to Carols Quilts Ltd.
User Generated Content (pictures and comments provided by users)
* You will retain copyright of the content submitted.
* You are submitting content owned by you and for which you have the copyright.
* You are granting Carols Quilts the right to use your content on Carols Quilts website and other Carols Quilts media, free of charge.
* Carols Quilts will credit you as the owner of the submitted content, using your first name and location only.
* Carols Quilts will keep your submitted content as long as it is required.
